Case study
/
Product Design
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2024
From a crowded dashboard to a focused workspace
RelayOne helps operations teams coordinate daily work across locations. Years of added features had left the product powerful but hard to read, and new users needed long onboarding sessions before they felt confident.
Client
RelayOne
Services
UX strategy, UI design, Prototyping
Timeline
12 weeks
01 / The challenge
The main dashboard showed everything at once. Teams told us they spent the first minutes of each shift hunting for what had changed, and new hires depended on colleagues to find their way around.
02 / The approach
We shadowed operators during live shifts, mapped the decisions they make most often, and rebuilt the information hierarchy around those moments. Clickable prototypes went in front of real users every two weeks so priorities could shift early.
03 / The solution
The new workspace opens on what needs attention now, with detail available one step away. A simplified navigation, a consistent component library, and clearer status language replace dozens of competing panels.
04 / The outcome
Customers describe the product as calmer and easier to navigate, and the support team reports fewer basic how-to questions. The new component library also gives RelayOne’s engineers a shared base for future work.
05 / What’s next
The next phase extends the same patterns into reporting and the mobile experience, using the design system established during this project.
“The process was thoughtful from day one. Our product feels simpler, more confident, and much easier for customers to navigate.”
Maya Chen, Product Lead, RelayOne
